Terms of purchase

General terms and conditions

GENERAL TERMS AND CONDITIONS (GTC)

fabrikashop.hu - effective as of: 2022-07-25

Preamble

Welcome to our website! Thank you for trusting us with your purchase!

Present webshop General Terms was created with the Consumer Friendly General Terms and Conditions generator.

If you have any questions about these General Terms and Conditions, the use of the website, the individual products, the purchase process, or if you would like to discuss your individual needs with us, please contact our staff at the contact details provided!

Imprint: data of the Service Provider (Seller, Company)

Name: LANE Fabrika Kft.

Headquarters: 1125 Budapest, Rőzse utca 6-8.

Mailing address: Rőzse utca 6-8, 1125 Budapest.

Shop, collection point address: 1122 Budapest, Maros utca 29.

Registering authority: Metropolitan Court

Company registration number: 01-09-962996

Tax: 23382491-2-43

Representative: László Kenyeres

Phone: +36 1 404 5869

E-mail: info@ fabrikashop.hu

Website: http://fabrikashop.hu

Bank account number: 10400171-50526585-51511003

Storage provider data:

Name: UNAS Online Kft.

Headquarters: 9400 Sopron, Kőszegi út 14.

Contact: , unas@unas.hu

Website: unas.hu

Concepts

Goods:

movable things included in the offer of the Website and intended for sale on the Website, including water, gas and electricity in containers, bottles or otherwise in a limited quantity or with a specified volume, as well as
movable things that include or are connected to digital content or digital services is connected in such a way that in the absence of the relevant digital content or digital service, the goods would not be able to fulfill their functions (hereinafter: goods containing digital elements)

Goods containing digital elements: movable things that contain digital content or digital services, or are connected to them, in such a way that in the absence of the relevant digital content or digital service, the goods would not be able to fulfill their functions

Parties: Seller and Buyer together

Consumer: the natural person acting outside the scope of his profession, independent occupation or business activity.

Consumer contract: contract, one of whose subjects is a consumer.

Functionality: the ability of goods containing digital elements, digital content or digital services to perform functions appropriate to their purpose

Manufacturer: the producer of the Goods, in the case of imported Goods, the importer who brings the Goods into the territory of the European Union, and any person who by indicating the name, trademark or other distinguishing mark of the Product, it identifies itself as the manufacturer

Interoperability: goods containing digital elements, digital litter or the ability of the digital service to work with hardware and software different from that with which goods, digital content or digital services of the same type are normally used

Compatibility: the goods containing digital elements, the digital content or the digital service its ability to - without the need for conversion - be able to work together with hardware or software with which the same type of goods, digital content or digital services are usually used together

Website: this website, which is used to conclude the contract

Contract: between the Seller and the Buyer, the Website and sales contract created using electronic correspondence

Durable data carrier: any device that enables the consumer or the company to store the data addressed to him personally in a manner that will be accessible in the future and for a period appropriate to the purpose of the data, as well as the storage lt data display in unchanged form

Device enabling communication between: a device that is suitable for making a contract statement in the absence of the parties - in order to conclude a contract. Such a device is, in particular, an addressed or unaddressed form, a standard letter, an advertisement published in a press product with an order form, a catalog, a telephone, a fax and a device providing Internet access.

Absentee contract: a consumer contract that is concluded without the simultaneous physical presence of the parties within the framework of a distance selling system organized for the provision of goods or services in accordance with the contract, in such a way that, in order to conclude the contract, the contracting parties use a device that enables communication between absent parties only.

Business: a person acting in the scope of his profession, independent occupation or business activity.

Buyer/You: a person entering into a contract making a purchase offer through the Website.

Warranty: In the case of contracts concluded between the consumer and the company (hereinafter: consumer contract),

the warranty undertaken for the performance of the contract according to the Civil Code, which the company undertakes for the proper performance of the contract undertakes voluntarily in addition to or in the absence of its legal obligation, as well as
the mandatory warranty based on the law

Purchase price: compensation to be paid for the Goods and the provision of digital content.

Applicable legislation The Contract is governed by the provisions of Hungarian law, and in particular the following legislation applies:

CLV of 1997. act on consumer protection
CVIII of 2001 Act on certain issues of electronic commercial services and services related to the information society
. Act V of 2013 on the Civil Code
151/2003.on the mandatory warranty for consumer
45/2014on the detailed rules of contracts between the consumer and the business
19/2014(IV.29.) NGM Decree on the procedural rules for handling warranty and guarantee claims for items sold under a contract between a consumer and a business
LXXVI of 1999. Copyright
Act CXII of 2011 law on the right to informational self-determination and freedom of information
REGULATION (EU) 2018/302 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL (February 28, 2018) within the internal market with unjustified territory-based content restrictions based on the customer's nationality, place of residence or place of establishment and discrimination in other on action against its forms, and on the amendment of Regulation 2006/2004/EC and Regulation (EU) 2017/2394, as well as Directive 2009/22/EC
REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL (April 27, 2016)repeal of Regulation 95/46/EC (general data protection regulation)
the373/2021 on the detailed rules of contracts for the provision of services. (VI. 30.) Government decree

Scope and acceptance

of the General Terms and Conditions The content of the contract between us is determined - in addition to the provisions of the relevant binding legislation - by these General Terms and Conditions (hereinafter: General Terms and Conditions). Accordingly, these Terms and Conditions contain the rights and obligations of you and us, the conditions for the conclusion of the contract, the performance deadlines, the delivery and payment conditions, the liability rules, and the conditions for exercising the right of withdrawal.

The technical information required to use the Website, which is not contained in these Terms and Conditions, is provided by other information available on the Website.

Before finalizing your order, you must familiarize yourself with the provisions of these GTC.

Language of the contract, form of the contract

Covered by these General Terms and Conditions is English.

Contracts falling within the scope of these GTC are not written contracts, they are not filed by the Seller.

Prices

are in HUF and include 27% VAT. The possibility of the Seller changing the prices for reasons of business policy cannot be ruled out. Changes to prices do not apply to contracts that have already been concluded. If the Seller has indicated the price incorrectly and an order has been received for the Goods, but the parties have not yet concluded a contract, the Seller will act on the basis of the "Incorrect price procedure" section of the General Terms and Conditions.

Unlike the above, some of our Goods include 5% VAT.

Procedure in the event of an incorrect price

An obviously incorrectly displayed price is considered to be:

a price of HUF 0, a price
reduced by a discount, but the discount is wrongly stated (e.g.: in the case of a HUF 1,000 product, with a 20% discount, the product is offered for HUF 500) .

In the case of an incorrect price, the Seller offers the possibility of purchasing the Goods at the real price, with which information the Buyer can decide whether to order the Goods at the real price or cancel the order without any adverse legal consequences.

Complaint handling and legal enforcement options

The consumer can submit consumer objections related to the Product or the Seller's activities at the following contact details:

Customer service office location: 1122 Budapest, Maros utca 29.
Customer service opening hours:

HP: 12:00-17:00

Phone: +36 1 404 5869
Internet address : http://fabrikashop.hu
E-mail: info@fabrikashop.hu

Entry in the customer book. The customer book is available in the Seller's store (customer service). The Seller will respond in writing to entries made here within 30 days.

The consumer can verbally or in writing communicate his complaint to the company, which concerns the behavior, activities or omissions of the company, or the person acting in the interest or benefit of the company, which is directly related to the distribution or sale of the goods to consumers.

The company must investigate the verbal complaint immediately and remedy it as necessary. If the consumer does not agree with the handling of the complaint, or the immediate investigation of the complaint is not possible, the company is obliged to record the complaint and its position on it without delay, and to hand over a copy of it to the consumer on the spot in case of a verbal complaint made in person. In the case of a verbal complaint communicated by telephone or using other electronic communication services, it must be sent to the consumer at the latest within 30 days - in accordance with the regulations for the response to a written complaint - at the same time as the substantive response. In other respects, he is obliged to act as follows regarding the written complaint. The company must answer the written complaint after its receipt is written within thirty days. A shorter deadline than this can be established by law, and a longer deadline by law. The company is obliged to justify its position rejecting the complaint. The company must assign a unique identification number to the verbal complaint communicated by telephone or using an electronic communication service.

The record of the complaint must contain the following:

the name and address of the consumer,
the place, time and method of presenting the complaint,
a detailed description of the consumer's complaint, a list of documents, documents and other evidence presented by the consumer,
the company's statement on its position regarding the consumer's complaint , if immediate investigation of the complaint is possible,
the signature of the person recording the report and - with the exception of verbal complaints communicated by telephone or other electronic communication services - the signature of the consumer,
the place and time of taking the minutes, in
the case of oral complaints communicated by telephone or other electronic communication services, the complaint unique identification number.

The company must keep the minutes of the complaint and a copy of the response for three years and present it to the inspection authorities upon request.

In case of rejection of the complaint, the business is obliged to inform the consumer in writing about which authority or conciliation body he can initiate the procedure with his complaint - according to its nature. The information must also include the headquarters, telephone and internet contact details, and mailing address of the competent authority and the conciliation body based on the consumer's place of residence or residence. The information must also cover whether the company uses the conciliation board procedure in order to settle the consumer dispute. If a potential consumer dispute between the Seller and the consumer is not settled during the negotiations, the following legal enforcement options are open to the consumer:

Consumer protection procedure

Complaints are possible with the consumer protection authorities. If the consumer notices a violation of his consumer rights, he is entitled to file a complaint with the competent consumer protection authority according to his place of residence. After evaluating the complaint, the authority decides on the conduct of the consumer protection procedure. The first-level official tasks for consumer protection are carried out by the capital and county government offices competent according to the consumer's place of residence, a list of them can be found here: http://www.kormanyhivatal.hu/

Court procedure

The client is entitled to assert his claim arising from a consumer dispute before the court within the framework of civil proceedings in accordance with Act V of 2013 on the Civil Code and Act CXXX of 2016 on the Code of Civil Procedure. according to the provisions of the law.

Conciliation board procedure We

inform you that you can file a consumer complaint against us. If we reject your consumer complaint, you are also entitled to contact the Conciliation Board, which is competent according to your place of residence or residence: the condition for initiating the proceedings of the conciliation board is that the consumer directly attempts to settle the dispute with the concerned business. Based on the consumer's request, the conciliation body specified in the consumer's request is responsible for the procedure instead of the competent body.

The company has an obligation to cooperate in the conciliation board procedure.

As part of this, there is an obligation for businesses to send a response to the invitation of the conciliation board ,and the obligation to appear before the conciliation board is recorded as an obligation ("ensuring the participation of a person authorized to establish a settlement at the hearing").

If the company's seat or location is not registered in the county of the chamber that operates the territorially competent conciliation body, the company's obligation to cooperate extends to offering the possibility of concluding a written agreement that meets the consumer's needs.

In the case of breach of the above obligation to cooperate, the consumer protection authority has the power to impose mandatory fines in case of unlawful behavior of businesses as a result of the change in legislation, there is no possibility of waiving the fine. In addition to the Act on Consumer Protection, the relevant provisions of the Act on Small and Medium Enterprises have also been amended, so the imposition of fines cannot be avoided in the case of small and medium enterprises either.

In the case of small and medium-sized enterprises, the fine can range from HUF 15,000 to HUF 500,000, while in the case of non-small and medium-sized enterprises with annual net sales exceeding HUF 100 million under the scope of the Accounting Act, the fine can range from HUF 15,000 to 5% of the company's annual net sales up to , but may extend to a maximum of HUF 500 million. By introducing the mandatory fine, the legislator aims to emphasize cooperation with conciliation bodies and to ensure the active participation of businesses in the conciliation body procedure.

The conciliation board is responsible for settling consumer disputes outside of court proceedings. The task of the conciliation board is to attempt to reach an agreement between the parties for the purpose of settling the consumer dispute, and in the event of this being unsuccessful, it makes a decision on the matter in order to ensure simple, fast, efficient and cost-saving enforcement of consumer rights. At the request of the consumer or the business, the conciliation body provides advice on the rights of the consumer and the obligations of the consumer.

The procedure of the conciliation board starts at the consumer's request. The request must be submitted in writing to the chairman of the conciliation board: the written requirement can be fulfilled by letter, telegram, teletypewriter or fax, as well as by any other means that enables the addressee to store the data addressed to him permanently for a period appropriate to the purpose of the data , and displaying the stored data in unchanged form and content. The request must include

the consumer's name, place of residence or place of stay,
the name, seat or location of the business affected by the consumer dispute,
if the consumer claims jurisdiction instead of the competent conciliation body, the name of the requested body,
a brief description of the consumer's position, the supporting facts and their evidence,
the consumer's statement that the consumer directly attempted to settle the dispute with the concerned company,
the consumer's statement that he did not initiate the procedure of another conciliation body in the case, no mediation procedure was initiated, a request for filing a claim or issuing a payment order was not presented,
the motion for the board's decision,
the consumer's signature.

The document or its copy (extract) whose content the consumer cites as evidence must be attached to the application, so in particular the written statement of the company about the rejection of the complaint, or, in the absence of this, other written evidence available to the consumer about the attempted negotiation.

If the consumer acts through a proxy, the power of attorney must be attached to the application.

More information about Conciliation Boards is available here: http://www.bekeltetes.hu

More information about the territorially competent Conciliation Boards is available here:

https://bekeltetes.hu/index.php?id=testuletek

Contact details of each territorially competent Conciliation Board:

Baranya County Conciliation Board

Address: 7625 Pécs, Majorossy I. u. 36.

Postal address: 7625 Pécs, Majorossy I. u. 36

Phone number: 06-72-507-154

Mobile: +36 20 283-3422

E-mail: info@baranyabekeltetes.hu

Website: www.baranyabekeltetes.hu

Bács-Kiskun County Conciliation Board

Address: 6000 Kecskemét, Árpád krt. 4.

Postal address: 6001 Kecskemét, Pf.228.

Telephone number: 06-76-501-500; 06-76-501-525, 06-70-938-4765, 06-70-938-4764

Fax: 06-76-501-538

E-mail: bekeltetes@bacsbekeltetes.hu

Website: www.bacsbekeltetes.hu

Békés County Conciliation Board

Address: 5600 Békéscsaba, Penza ltp. 5.

Telephone number: 06-66-324-976

Fax: 06-66-324-976

E-mail: bekeltetes@bmkik.hu

Website: www.bmkik.hu

Borsod-Abaúj-Zemplén County Conciliation Board

Address: 3525 Miskolc, Szentpáli u. 1.

Phone number: 06-46-501-091; 06-46-501-090

E-mail: bekeltetes@bokik.hu

Website: www.bekeltetes.borsodmegye.hu

Budapest Conciliation Board

Address: 1016 Budapest, Krisztina krt. 99. I. em. 111.

Postal address: 1253 Budapest, Pf.: 10.

Phone number: +36-1-488-21-31

E-mail: bekelteto.testulet@bkik.hu

Website: bekeltet.bkik.hu

Csongrád-Csanád County Conciliation Board

Address: 6721 Szeged, Párizsi krt. 8-12.

Phone number: 06-62-554-250/118

E-mail: bekelteto.testulet@csmkik.hu

Website: www.bekeltetes-csongrad.hu

Fejér County Conciliation Board

Address: 8000 Székesfehérvár, Hosszúsétátér 4-6.

Phone number: 06-22-510-310

E-mail: bekeltetes@fmkik.hu

Website: www.bekeltetesfejer.hu

Győr-Moson-Sopron County Conciliation Board

Address: 9021 Győr, Szent István út 10/a.

Phone number: 06-96-520-217

E-mail: bekeltetotestulet@gymskik.hu

Website: www.bekeltetesgyor.hu

Hajdú-Bihar County Conciliation Board

Address: 4025 Debrecen, Vörösmarty u. 13-15.

Phone number: 06-52-500-710; 06-52-500-745

Fax

: 06-52-500-720 E-mail: bekelteto@hbkik.hu; nemes.brigitta@hbkik.hu

Website: www.hbmbekeltetes.hu

Heves County Conciliation Board

Address: 3300 Eger, Hadnagy u. 6th grade 1.

Postal address: 3300 Eger, Faiskola u. 15.

Phone number: 06-36-416-660/ext. 105

Mobile: 06-30-967-4336

E-mail: bekeltetes@hkik.hu

Jász-Nagykun-Szolnok County Conciliation Board

Address: 5000 Szolnok, Verseghy park 8 III. floor 303-304.

Mobile: 06-20-373-2570

E-mail: bekeltetotestulet@iparkamaraszolnok.hu

Website: www.jaszbekeltetes.hu

Komárom-Esztergom County Conciliation Board

Address: 2800 Tatabánya, Fő tér 36.

Phone number: 06-34-513-010; 06-34-513-012

Mobile: 06-30-201-1647; 06-30-201-1877

E-mail: bekeltetes@kemkik.hu

Nógrád County Conciliation Board

Address: 3100 Salgótarján, Mártírok útja 4.

Phone number: 06-32-520-860

Fax: 06-32-520-862

E-mail : nkik@nkik.hu

Website: www.nkik.hu

Pest County Conciliation Board

Address: 1055 Budapest, Balassi Bálint u. 25. IV/2.

Phone number: 06-1-269-0703

Fax: 06-1-474-7921

E-mail: pmbekelteto@pmkik.hu

Website: http://panaszrendezes.hu/

Somogy County Conciliation Board

Address: 7400 Kaposvár, Anna u.6 .

Phone number: 06-82-501-000

E-mail: skik@skik.hu

Szabolcs-Szatmár-Bereg County Conciliation Board

Address: 4400 Nyíregyháza, Széchenyi u. 2.

Phone number: +36-42-420-280

Fax: +36-42-420-180

E-mail: bekelteto@szabkam.hu

Website: www.bekeltetes-szabolcs.hu

Tolna County Conciliation Board

Address: 7100 Szekszárd, Arany J. u. 23-25. III. floor

Phone number: 06-74-411-661

Fax: 06-74-411-456

E-mail: kamara@tmkik.hu; t-tiv@tmkik.hu

Vas County Conciliation Board

Address: 9700 Szombathely, Honvéd tér 2.

Phone number: 06-94-506-645

Fax: 06-94-316-936

E-mail: pergel.bea@vmkik.hu

Website : www.vasibekelteto.hu

Veszprém County Conciliation Board

Address: 8200 Veszprém, Radnóti tér 1st floor 115-116.

Telephone number: 06-88-814-121; 06-88-814-111

E-mail: info@bekeltetesveszprem.hu

Website: www.bekeltetesveszprem.hu

Zala County Conciliation Board

Address: 8900 Zalaegerszeg, Petőfi út 24.

Phone number: 06-92-550-513

Fax: 06-92-550-525

E-mail: zmbekelteto@zmkik.hu

Website: www.bekelteteszala.hu

Online dispute resolution platform

The European Commission has created a website where consumers can register, so they have the opportunity to settle their legal disputes related to online purchases by filling out an application, avoiding court proceedings. In this way, consumers can assert their rights without, for example, distance preventing them from doing so.

If you want to make a complaint about a product or service you bought online and you don't necessarily want to go to court, you can use the online dispute resolution tool.

On the portal, you and the merchant against whom you have filed a complaint can jointly select the dispute resolution body you want to entrust with handling the complaint.

The online dispute resolution platform is available here: https://webgate.ec.europa.eu/odr/main/?event=main.home.show&lng=HU

Copyrights

LXXVI of 1999 on copyright. Act (hereinafter: Szt.) § 1 (1), the website is considered a copyrighted work, so all parts of it are protected by copyright. The Szt. On the basis of Section 16 (1), the unauthorized use of graphics and software solutions, computer programs on the website, as well as the use of any application that can be used to modify the website or any part of it, is prohibited. Any material from the website and its database may be taken, even with the written consent of the right holder, only by referring to the website and indicating the source. The right holder: LANE Fabrika Kft.

Consumer Friendly evaluations

We inform the Buyers that the Seller uses the Consumer Friendly evaluation system on its website. The evaluation system does not allow the evaluation of the individual Goods, but of the Seller (the webshop), the following technical measures in the evaluation system ensure that only actual customers can submit evaluations:

the system works independently of the webshop that uses it in such a way that the purchase After that, the evaluation WIDGET opens, and the submitted evaluations are stored by Consumer Friend (JUTASA Kft.) in its own system.
The only way to submit an opinion is for the actual customer to write an opinion in an e-mail sent to the e-mail address given to the Consumer Friend after the purchase.

The webshop using the evaluation system has no technical possibility to delete the evaluations or opinions.

As a result of the above, the system only contains evaluations and opinions of real customers, and the system does not distinguish between positive and negative opinions, it displays them both.

Partial invalidity, code of conduct

If any clause of the General Terms and Conditions is legally incomplete or invalid, the other clauses of the contract will still remain valid and the provisions of the relevant legislation shall apply instead of the invalid or incorrect part.

The Seller does not have a code of conduct under the Act on the Prohibition of Unfair Commercial Practices against Consumers.

Information on the operation of goods containing digital elements, as well as on the applicable technical protection measure

The availability of the servers providing the data appearing on the website is over 99.9% per year. The entire data content is regularly backed up, so in the event of a problem, the original data content can be restored. The data displayed on the website are stored in MSSQL and MySQL databases. Sensitive data is stored with an appropriate level of encryption, and hardware support built into the processor is used to encode it.

Of the Goods On the website, we provide information

on the essential properties of the Goods that can be purchased in the descriptions of the individual Goods.

Correction of data entry errors - Responsibility for the veracity of the given data

You have the opportunity to change the data you entered during the order before finalizing the order (clicking the back button in the browser opens the previous page, so the data entered can be corrected even if you have already moved to the next page). Please note that it is your responsibility to ensure that the data you provide is entered accurately, as the Goods will be invoiced and delivered based on the data you provide. We would like to draw your attention to the fact that an incorrectly entered e-mail address or the saturation of the storage space belonging to the mailbox may result in the lack of delivery of the confirmation and prevent the conclusion of the contract. If the Buyer has finalized his order and discovers an error in the given data, he must initiate the modification of his order as soon as possible. The Buyer can notify the Seller of changes to the incorrect order by sending a letter from the e-mail address provided at the time of the order or by calling the Seller.

Use of the website

The purchase is not subject to registration.

The website provides users with product presentations and online ordering. The User can browse the website using the menu items. The products are listed in the category system. All sale products available in the store can be found in the Sale products category. Each product is individually marked with the start and end dates of the promotion, or the start date and while supplies last.

You can find the products for which the store offers a quantity discount when ordering more than one item under the More for cheaper menu item.

In the New products menu, you can find the products that are newly available on the website. By clicking on the name of the category, you can see the list of products included in it. If all the products in a given category do not fit on one page, you can use the numbers above and below the products to page. From the product list, the detailed product page can be accessed by clicking on the product name, here you can find out about the detailed characteristics and price of the product you want to order.

On the website, it is possible to search for a product based on a keyword. Product results matching the search criteria are displayed as a list, similar to the categories.

The selected product can be placed in the basket using the basket button, next to the button the required number of pieces can be set. The User can check the contents of the basket using the Basket menu item. Here you can change the quantity of the product in the basket you want to order, or you can delete the given item. You can also use the Empty Basket button to completely empty the basket.

The User can continue the purchase process by clicking the Order button. As a second step, it is possible to enter, register, and purchase without registration. In case of registration and purchase without registration, the User must provide the following data: e-mail address, name, telephone number, billing address and, if different, the delivery address. In addition to the above data, a password must also be entered for registration. The User can find out about the successful registration by e-mail and on the website. The User can request the deletion of his registration from the Service Provider by email, in which case he must register again for a new purchase.

The User is responsible for keeping access data confidential. The User is responsible for updating his data and is obliged to notify the Service Provider if he becomes aware that his data has been misused by a third party. In case of a forgotten password, a new password can be requested on the website to the registered email address. If the User has previously registered on the website, the order process can be continued by entering their email address and password.

As the next step of the order, the User must choose the payment and delivery method that suits him. With the help of a summary page, the User can check all the previously entered data and the products they want to order and their quantities. In case of data entry errors, you can use the pencil icon to correct the entered data.

If you find everything suitable, you can finalize your order using the Submit Order button. You will receive confirmation of this on the website or by email. If you notice incorrect data after the order has been recorded (e.g. in the confirmation email), you must report it to the Service Provider immediately, but no later than within 24 hours. Regardless of the intention to order, the User can log in using the Buyer Login window or the Login menu item. After logging in, a Change data menu item appears, where you can change the data you entered during registration, as well as the data of your placed order and track its status.

Finalizing the order (making an offer)

If you are convinced that the contents of the basket correspond to the Goods you want to order, and that your data is correct, you can complete your order by clicking the "ORDER" button. The information provided on the website does not constitute an offer to conclude a contract on the part of the Seller. In the case of orders falling under the scope of these GTC, you are considered to be the offeror.

By pressing the "ORDER" button, you expressly acknowledge that your offer must be considered as made, and that your statement - in the event of confirmation by the Seller in accordance with these GTC - entails a payment obligation. You are bound by your offer for a period of 48 hours. If your offer is not confirmed by the Seller within 48 hours according to these general terms and conditions, you will be released from your obligation to make an offer.

Order processing, creation of the contract

You can place the order at any time. The Seller will confirm your offer by email no later than on the working day following the sending of your offer. The contract is created when the confirmation email sent by the Seller becomes available to you in your mail system.

Payment methods

Simple bank card payment (OTP group)

The Simple Online Payment System is developed and operated by OTP Mobil Kft. OTP Mobil Kft. is a member of the OTP Group.

Customers using the service can choose Simple's simple and secure payment solution for online purchases. You can then make your payment as usual, on the Simple interface.

The payment process is the same as the payment procedure offered in the framework of similar services of banks. Keeping in mind the security of the user, i.e. the cardholder, Simple continuously monitors transactions during the service and provides assistance in preventing unexpected events.

WHAT ARE THE TRANSACTION STEPS?

By clicking on the "Payment" button, you will be taken to Simple's payment page, where you can start the transaction by entering your bank card details.
After entering the card data, please check the correctness of the data.
The processing of the transaction starts in the bank's processing systems.
You will also be notified of the result of the payment by email, and the Simple system will redirect you to the website of the online store.

More information: https://www.simple.hu/Fooldal

Cash on delivery

If you wish to settle the value of the order upon receipt of the package, select the "Cash on delivery" payment method.

Bank transfer

You can pay for the products by bank transfer.

Pick-up methods, pick-up fees

GLS package point

online purchases Door-to-door courier delivery is the most popular forCustomers can receive the goods comfortably and according to their own schedule through GLS Parcel Points, where cash payment is ensured.

GLS Package Points are located in easily accessible places, such as shopping centers, gas stations, bookstores or other busy stores. Most of them are open for long hours, even on weekends, for customers who want to pick up or drop off packages. GLS sends an e-mail or SMS notification to the recipient about the delivery of the goods. The customer can pick up the package at any time within 5 working days, taking into account the opening hours of the GLS Parcel Point.

fee for this delivery method is HUF 1,150 gross.

Personal pick-up

You can also pick up the ordered product in person at our store.

You will not be charged any fees.

GLS courier service

The product is delivered by the GLS courier service.

You can find more information here: https://gls-group.eu/HU/hu/cimzetteknek-nyujtott-szolgaltatasok

fee for this delivery method is HUF 1,450 gross.

Delivery deadline

The general delivery deadline for orders is no more than 30 days from the order confirmation. In case of delay by the Seller, the Buyer is entitled to set an additional deadline. If the Seller does not perform within the additional deadline, the Buyer is entitled to withdraw from the contract.

Reservation of rights, ownership stipulation

If you have previously ordered Goods without receiving them during delivery (this does not include the case when you exercised your right of withdrawal), or if the Goods were returned to the seller with an unclaimed mark, the Seller shall fulfill the order obligates you to pay the purchase price and delivery costs in advance.

The Seller may withhold the delivery of the Goods until he is satisfied that the payment of the price of the Goods has been successfully made using the electronic payment solution (including the case where, in the case of Goods paid by bank transfer, the Buyer transfers the purchase price and the conversion in the currency of his Member State, and due to bank commissions and costs, the Seller does not receive the full amount of the purchase price and the delivery fee). If the price of the Goods has not been paid in full, the Seller may ask the Buyer to supplement the purchase price.

Sales abroad

The Seller does not distinguish between Buyers in the territory of Hungary and outside the territory of the European Union using the Website. In the absence of a different provision of these GTC, the Seller ensures the delivery/receipt of the ordered Goods in the territory of Hungary.

The provisions of these General Terms and Conditions apply to purchases outside of Hungary as well, with the fact that, based on the provisions of the relevant decree, a consumer who is a citizen of a Member State or has a place of residence in a Member State, or a business that has a place of business in a Member State, is considered a buyer in the interpretation of this point. and within the European Union buys goods or uses services for the sole purpose of end use, or acts with such intent. A consumer is a natural person who acts for a purpose that is outside the scope of his commercial, industrial, craft or professional activities.

The language of communication and purchase is primarily Hungarian, the Seller is not obliged to communicate with the Buyer in the language of the Buyer's home country.

The Seller is not obliged to comply with the non-contractual requirements set out in the national law of the Buyer's Member State in relation to the relevant Goods, such as labeling or sector-specific requirements, or to inform the Buyer of these requirements.

Unless otherwise specified by the Seller, Hungarian VAT applies to all Goods.

The Customer may exercise his legal rights in accordance with these Terms and Conditions.

If an electronic payment solution is used, the payment is made in the currency specified by the Seller,

the Seller may withhold the delivery of the Goods until he is satisfied that the payment of the price of the Goods and the delivery fee has been successfully and fully made using the electronic payment solution (including the case also when, in the case of Goods paid by bank transfer, the Buyer transfers the purchase price (shipping fee) in the currency of their Member State and the Seller does not receive the full amount of the purchase price due to the conversion, as well as bank commissions and costs). If the price of the Goods has not been paid in full, the Seller may ask the Buyer to supplement the purchase price.

In order to hand over the Goods, the Seller also provides non-Hungarian Buyers with the same handover options as Hungarian Buyers.

If, according to the General Terms and Conditions, the Customer may request the delivery of the Goods to the territory of Hungary or to the territory of any other European Union member state, the non-Hungarian customer may also request this by any of the delivery methods specified in the General Terms and Conditions.

If, according to the General Terms and Conditions, the Buyer can choose to receive the Goods in person from the Seller, this can also be used by non-Hungarian Buyers.

In other cases, the Buyer may request that the Goods be transported abroad at his own expense. Hungarian Buyers are not entitled to this right.

The Seller fulfills the order after payment of the delivery fee, if the Buyer does not pay the delivery fee to the Seller, or does not resolve the delivery itself by the pre-agreed date, the Seller will terminate the contract and refund the pre-paid purchase price to the Buyer .

Consumer information

Information about the consumer's right of withdrawal

under the Civil Code. 8:1. According to § 1, point 3, only a natural person acting outside the scope of his profession, independent occupation or business activity is considered, so legal entities cannot use the right of withdrawal without justification!

45/2014. (II. 26.) According to § 20 of the Government Decree, you have the right to cancel without giving reasons. The consumer has the right of withdrawal

a) the case of a contract for the sale of goods,
aa) for the goods,
b) for the sale and purchase of several goods, if the service of each of the goods takes place at a different time, for the last delivered goods,

by the consumer or a third party other than the carrier indicated by the consumer you can exercise it within the deadline starting from the date of receipt, which deadline is 14 days.

45/2014. (II. 26.) The cancellation period provided by the government decree is 14 days, the cancellation period agreed by the Seller in these GTC is a voluntary undertaking in addition to what is written in the law.

The provisions of this clause do not affect the consumer's right to exercise the right of withdrawal specified in this clause during the period between the date of conclusion of the contract and the date of receipt of the Goods.

If the consumer has made an offer to conclude the contract, the consumer has the right to withdraw the offer before the conclusion of the contract, which terminates the binding nature of the offer covering the conclusion of the contract.

Declaration of withdrawal, exercise of the consumer's right of withdrawal or termination

You can exercise your right guaranteed in § 20 of the 45/2014. (II. 26.) Government Decree by means of a clear declaration to this effect, or by using a sample declaration that can also be downloaded from the website.

Validity of the consumer's declaration of withdrawal

The right of withdrawal shall be considered valid within the deadline if the consumer sends his declaration within the deadline. The deadline is 14 days.

In case of withdrawal or termination in writing, it is sufficient to send the statement of withdrawal or termination within 14 days.

45/2014. (II. 26.) The cancellation period provided by government decree is 14 days, the cancellation period agreed by the Seller in these GTC is a voluntary commitment in addition to what is written in the law.

The consumer bears the burden of proving that he exercised his right of withdrawal in accordance with this provision.

The Seller is obliged to confirm the consumer's declaration of withdrawal on an electronic data medium after its arrival.

Obligations of the Seller in the event of cancellation by the consumer

Obligation of the Seller to refund

If the consumer in accordance with the 45/2014. (II. 26.) withdraws from the contract in accordance with § 22 of the Government Decree, the Seller shall refund the full amount paid by the consumer as compensation, including the costs incurred in connection with the performance, such as the delivery fee, no later than fourteen days after becoming aware of the withdrawal too. Please note that this provision does not apply to additional costs caused by choosing a mode of transport other than the least expensive standard mode of transport.

Method of the Seller's reimbursement obligation

A 45/2014. (II. 26.) In case of withdrawal or termination in accordance with § 22 of the Government Decree, the Seller will refund the amount due to the consumer in the same way as the payment method used by the consumer. Based on the express consent of the consumer, the Seller may use another payment method for the refund, but the consumer may not be charged any additional fees as a result. The Seller is not responsible for delays due to a wrongly and/or inaccurately provided bank account number or postal address by the Consumer.

Additional

costs If the consumer specifically chooses a mode of transport other than the least expensive standard mode of transport, the Seller is not obliged to reimburse the resulting additional costs. In such a case, we are obliged to refund up to the indicated general delivery charges.

Right of retention

The Seller may withhold the amount due to the consumer until the consumer has returned the Goods or proved beyond doubt that they have returned them; of the two, the earlier date must be taken into account. We are unable to accept items sent by cash on delivery or by post.

In the event of withdrawal or termination of the consumer's obligations

Return of the Goods

If the consumer pursuant to Article 45/2014. (II. 26.) withdraws from the contract in accordance with § 22 of the Government Decree, must return the Goods immediately, but no later than fourteen days from the notification of withdrawal, or hand them over to the Seller or a person authorized by the Seller to receive the Goods. The return is deemed completed within the deadline if the consumer sends the Goods before the deadline.

Bearing direct costs related to the return of the Goods

The consumer bears the direct costs of returning the Goods. The Goods must be returned to the Seller's address. If the consumer terminates the service provision contract concluded off-premises or between absent parties after the beginning of the performance, he is obliged to pay the company a fee commensurate with the service performed up to the date of notification of the termination to the company. The amount to be paid proportionately by the consumer must be determined on the basis of the total amount of the consideration established in the contract plus tax. If the consumer proves that the total amount determined in this way is excessively high, the proportional amount must be calculated based on the market value of the services performed up to the date of termination of the contract. Please note that we are unable to accept goods returned by cash on delivery or by postage.

Consumer responsibility for depreciation

The consumer is responsible for depreciation resulting from use that exceeds the use necessary to determine the nature, properties and operation of the Goods.

The right of withdrawal cannot be exercised in the following cases

The Seller expressly draws your attention to the fact that you cannot exercise your right of withdrawal pursuant to § 29 of Government Decree 45/2014 (II.26).cases included in paragraph (1):

after the full performance of the service, however, if the contract creates a payment obligation for the consumer, this exceptional case can only be invoked if the performance began with the express prior consent of the consumer and the consumer's acknowledgment that he will lose right of withdrawal as soon as the company has fully fulfilled the contract;
with regard to Goods or services whose price or fee depends on the possible fluctuation of the financial market, even during the period specified for the exercise of the right of withdrawal, which cannot be influenced by the company;
in the case of non-pre-manufactured Goods that have been produced based on the instructions or at the express request of the consumer, or in the case of Goods that have been clearly tailored to the consumer;
with regard to goods that are perishable or retain their quality for a short time;
with regard to Goods with closed packaging, which cannot be returned after being opened after delivery for reasons of health protection or hygiene;
with regard to Goods which, by their nature, are inseparably mixed with other Goods after delivery;
with regard to an alcoholic beverage, the actual value of which depends on market fluctuations in a manner beyond the company's control, and the price of which was agreed upon by the parties when concluding the sales contract, but the performance of the contract only takes place after the thirtieth day from the conclusion of the contract;
in the case of a business contract in which the business visits the consumer at the express request of the consumer in order to carry out urgent repair or maintenance work;
with regard to the sale and purchase of audio and video recordings in sealed packaging, as well as copies of computer software, if the consumer has opened the packaging after delivery;
with regard to newspapers, magazines and periodicals, with the exception of subscription contracts;
in the case of contracts concluded at a public auction;
with the exception of housing services, in the case of a contract for the provision of accommodation, transport, car rental, catering or a service related to leisure activities, if a deadline or deadline for performance defined in the contract has been agreed;
with regard to digital content provided on a non-material data carrier, if the Seller has started performance with the express, prior consent of the consumer, and the consumer has simultaneously declared with this consent that he/she will lose his/her right of withdrawal after the start of performance, and the company has sent a confirmation to the for the consumer.

Information on product warranty and accessory warranty regarding the guarantee of the conformity of the goods in relation to consumer contracts

This point of the consumer information is based on the authorization of Section 9 (3) of Government Decree 45/2014 (II.26.) Prepared in consideration of Government Decree Annex No. 3.

The Consumer Information only applies to Buyers who qualify as consumers, the rules for buyers who are not considered consumers are included in a separate chapter.

Requirements for contractual performance in the case of a consumer contract

The requirements for contractual performance are generally for goods sold under a consumer contract and for goods containing a digital element

. (VI.30.) to the requirements contained in the Government Decree.

In order for the performance to be considered as contractual, the Goods that are the subject of the contract

must comply with the description, quantity, quality, and type included in the contract, and must have the functionality, compatibility, interoperability and other characteristics specified in the contract and
be suitable for use by the consumer specified for any purpose, which the consumer brought to the Seller's attention at the latest when the contract was concluded, and which the Seller accepted
must have all the accessories and user manuals specified in the contract - including instructions for commissioning, installation instructions, and customer service support - and
provide you need the updates specified in the contract.

In order for the performance to be deemed to be in accordance with the contract - furthermore - the Goods that are the subject of the contract

must be suitable for the purposes that, in the absence of legislation, technical standards or technical standards, the governing code of conduct requires
for the same type of Goods, it must have the quantity that the Consumer can reasonably expect, with quality, performance and other characteristics - in particular in terms of functionality, compatibility, accessibility, continuity and security - which is usual for the same type of Goods, taking into account that the Seller, its representative or any other person involved in the sales chain uses the Goods the public statement regarding its specific properties - especially made in an advertisement or on a label -
must have the accessories and instructions reasonably expected by the consumer - including packaging and installation instructions - and
must comply with the sample provided by the company prior to the conclusion of the contract t, the characteristics and description of the Goods presented as a model or made available as a trial version.

The Goods do not have to comply with the public statement above, if the Seller proves that

he was not aware of the public statement, nor should he have been aware
the public statement had already been corrected in an appropriate manner by the time of the conclusion of the contract, or
the public statement could not have influenced the rightful party's decision to enter into the contract.

Requirements for contractual performance in the case of the purchase of goods sold under a consumer contract

The Seller performs incorrectly if the defect in the goods results from unprofessional commissioning, provided that

a) the commissioning is part of the sales contract and was carried out by the Seller, or the It was carried out under the seller's responsibility; or
b) the installation had to be carried out by the consumer, and the unprofessional installation is the result of deficiencies in the installation instructions provided by the Seller - or in the case of goods containing digital elements - by the digital content or digital service provider.

If, according to the sales contract, the goods are put into operation by the Seller, or the putting into operation takes place under the responsibility of the Seller, the performance must be considered completed by the Seller when the putting into operation is completed.

If, in the case of goods containing digital elements, the contract of sale provides for the continuous provision of digital content or digital services over a specified period of time, the Seller is liable for a defect in the goods related to the digital content, if the defect occurs in the case of continuous service for a period not exceeding two years from the delivery of the goods in two years; or occurs or becomes recognizable.

Requirements for contractual performance in the case of goods containing digital elements sold under a consumer contract

In the case of goods containing digital elements, the Seller must ensure that the consumer is notified of updates to the digital content of the goods or the related digital service - including security updates - which are necessary to maintain the contractual nature of the goods, and must ensure that the consumer receives them.

Making the update available to the Seller, if the sales contract

provides for a one-time service of the digital content or digital service, then based on the type and purpose of the goods and digital elements, as well as the unique circumstances and the nature of the contract, the consumer can reasonably expect; or
the digital content provides for continuous service over a specified period, then in the case of continuous service with a duration not exceeding two years, it must be provided over a period of two years from the delivery of the goods.

If the consumer does not install the provided updates within a reasonable time, the Seller is not liable for the defect in the goods, if it arises solely from the failure to apply the relevant update, provided that

a) the Seller has informed the consumer about the availability of the update and the consumer's failure to install it about its consequences; and
b) failure to install the update by the consumer or incorrect installation of the update by the consumer cannot be attributed to the incompleteness of the installation instructions provided by the Seller.

Defective performance cannot be established if, at the time of concluding the contract, the consumer received special information that a specific property of the goods differs from what is described here, and at the time of concluding the sales contract, the consumer separately and expressly accepted this deviation.

Accessories warranty

In which case can you exercise your accessories warranty right?

In the event of defective performance by the Seller, you may assert a warranty claim for accessories against the Seller in accordance with the rules of the Civil Code and, in the case of a consumer contract, Government Decree 373/2021 (VI.30).

What rights are you entitled to based on your warranty claim?

You may - at your choice - make use of the following accessory warranty claims:

You may request repair or replacement, unless the fulfillment of the claim you have chosen is impossible or would involve disproportionate additional costs for the Seller compared to the fulfillment of another claim. If you did not, or could not, request the repair or replacement, you may request a proportional reduction of the compensation or, as a last resort, you may withdraw from the contract.

You can transfer from your selected accessory warranty right to another, but you will bear the cost of the transfer, unless it was justified or the Seller gave a reason for it.

In the case of a consumer contract, it must be assumed until proven otherwise that a defect recognized within one year from the date of delivery of the goods and goods containing digital elements already existed at the time of delivery of the goods, unless this presumption is incompatible with the nature of the goods or the nature of the defect.

In the case of used goods, warranty and guarantee rights differ from the general rules. In the case of used Goods, we can also speak of defective performance, however, the circumstances under which the Buyer could have expected the occurrence of certain defects must be taken into account. As a result of obsolescence, the occurrence of certain defects becomes more and more frequent, as a result of which it cannot be assumed that a used Goods can have the same quality as a newly purchased one. Based on this, the Buyer can only enforce its warranty rights with respect to defects that are beyond defects resulting from use and that arose independently of them. If the used Goods are defective and the Buyer, who is considered a Consumer, was informed of this at the time of purchase, the Service Provider has no responsibility for the known defect.

The Seller may refuse to make the goods conform to the contract if repair or replacement is impossible, or if it would result in disproportionate additional costs for the Seller, taking into account all circumstances, including the value represented by the Goods in perfect condition, as well as the gravity of the breach of contract.

The consumer is also entitled - in accordance with the severity of the breach of contract - to request a proportionate delivery of compensation or to terminate the sales contract if

the Seller has not carried out the repair or replacement, or has carried out the repair but has not fully or partially fulfilled the following conditions

to the Seller you must ensure the return of the exchanged goods at your own expense,
if the repair or replacement requires the removal of goods that were put into operation in accordance with the nature and purpose of the goods - before the defect became recognizable, then the obligation to repair or replace includes the removal of non-conforming goods and putting the goods delivered as a replacement or repaired into service or bearing the costs of removal or putting into service.

refused to make the goods conform to the contract
, a repeated performance error occurred, despite the fact that the Seller attempted to make the goods conform to the contract
, the performance error is of such weight that it justifies an immediate price reduction or the immediate termination of the sales contract, or
the Seller did not undertake to make the goods conform to the contract, or it is clear from the circumstances that the company will not make the goods conform to the contract within a reasonable time or without significant damage to the consumer's interests.

If the consumer wishes to terminate the sales contract citing faulty performance, the Seller bears the burden of proving that the fault is insignificant.

The Consumer is entitled to withhold the remaining part of the purchase price - depending on the severity of the breach of contract - in whole or in part, until the Seller fulfills its obligations related to the conformity of the performance with the contract and defective performance.

The generally applicable rule is that:

the Seller must ensure the return of the exchanged goods at his own expense
if the repair or replacement requires the removal of goods that were put into operation in accordance with the nature and purpose of the goods - before the defect became recognisable, then for the repair or replacement relevant obligation includes the removal of the non-conforming goods and the commissioning of the replaced or repaired goods or bearing the costs of removal or commissioning.

The reasonable deadline for repairing or replacing the goods shall be counted from the time when the Consumer notified the company of the defect.

The consumer must make the goods available to the company in order to complete the repair or replacement.

Delivery of compensation is proportional if its amount is equal to the difference between the value of the goods that the Consumer is entitled to in the case of contractual performance and the value of the goods actually received by the Consumer.

The Consumer's right to terminate the sales contract can be exercised with a legal statement addressed to the Seller expressing the decision to terminate.

If the defective performance affects only a specific part of the goods supplied under the sales contract, and the conditions for exercising the right to terminate the contract exist in respect of them, the Consumer may terminate the sales contract only with regard to the defective goods, but also with respect to any other goods acquired together with them. may terminate it if the Consumer cannot reasonably be expected to keep only goods in accordance with the contract.

If the Consumer terminates the sales contract in its entirety or with respect to a part of the goods supplied under the sales contract,

the Consumer must return the affected goods to the Seller at the Seller's expense and
the Seller must immediately reimburse the Consumer for the goods performed in relation to the affected goods purchase price, as soon as he has received the goods or the certificate supporting the return of the goods.

What is the deadline for asserting your warranty claim?

You are obliged to report the error immediately after discovering it. An error reported within two months from the discovery of the error shall be considered an error reported without delay. At the same time, we would like to draw your attention to the fact that you can no longer assert your accessory warranty rights beyond the two-year limitation period from the completion of the contract.

The part of the repair time during which the Buyer cannot use the Goods as intended is not included in the limitation period.

The statute of limitations for the accessory warranty claim for the part of the Goods affected by the replacement or repair starts anew. This rule must also be applied if a new error arises as a result of the correction.

If the subject of the contract between the consumer and the business is a used item, the parties can also agree on a shorter limitation period; a limitation period of less than one year cannot be validly established in this case either.

Who can you enforce your accessory warranty claim against?

You can enforce your accessory warranty claim against the Seller.

What other conditions are there for asserting your accessory warranty rights?

Within one year from the date of delivery, there is no other condition for asserting your accessory warranty claim, apart from reporting the defect, if you prove that the Goods were provided by the Seller. However, after one year has passed since the performance, you are already obliged to prove that the defect you recognized was already present at the time of performance.

Product warranty

In which case can you use your product warranty right?

In the event of a defect in a movable thing (Goods), you can - according to your choice - assert a warranty claim for accessories or a claim for product warranty.

What rights do you have based on your product warranty claim?

As a product warranty claim, you may only request the repair or replacement of defective Goods.

In which case is the Goods considered defective?

The goods are defective if they do not meet the quality requirements in force at the time they are put on the market or if they do not have the properties described by the manufacturer.

What is the deadline for asserting your product warranty claim?

You can assert your product warranty claim within two years of the Product being placed on the market by the manufacturer. After this deadline, you will lose this right.

Against whom and under what other conditions can you enforce your product warranty claim?

You can only exercise your product warranty claim against the manufacturer or distributor of the movable item. You must prove the defect of the Goods in the event of a product warranty claim.

In what cases is the manufacturer (distributor) exempt from product warranty obligations?

The manufacturer (distributor) is exempted from its product warranty obligation only if it can prove that:

the Goods were not manufactured or placed on the market as part of its business activities, or
the defect was not recognizable according to the state of science and technology at the time of placing on the market, or
the Goods its error stems from the application of legislation or mandatory official regulations.

It is sufficient for the manufacturer (distributor) to prove one reason for exemption.

Please note that due to the same defect, you cannot assert an accessory warranty claim and a product warranty claim at the same time, parallel to each other. However, in case of successful enforcement of your product warranty claim, you may assert your accessory warranty claim for the replaced Product or repaired part against the manufacturer.

Warranty

In which case can you use your warranty right?

151/2003 on the mandatory warranty for certain consumer durables. (IX. 22.) Pursuant to the Government Decree, the Seller is obliged to provide a warranty for the new consumer durables listed in Annex No. 1 of the Decree (e.g.: technical goods, tools, machines), as well as their accessories and components within the scope specified therein (hereinafter - in this point - together referred to as consumer goods) in case of sale.

In addition, the Seller may voluntarily undertake a warranty, in which case he must provide a warranty statement to the customer who is considered a Consumer.

The warranty statement must be made available to the Consumer on a durable data medium, at the latest at the time of delivery of the goods.

The warranty statement must include:

a clear statement that, in the event of defective performance of the goods, the Consumer is entitled to exercise his accessory warranty rights in accordance with the law free of charge, these rights are not affected by
the warranty, the name and address of the person liable
for the warranty must be followed by the Consumer in order to enforce the warranty procedure
, the indication of the goods to which the guarantee applies and
the conditions of the guarantee.

What rights and within what time frame are you entitled to in the event of a mandatory warranty?Warranty rights

The Buyer may make a repair or replacement claim based on his warranty rights, request a price reduction in the cases provided for by law, or ultimately withdraw from the contract if the obligee has not undertaken the repair or replacement within the time limit corresponding to this obligation, while protecting the rights holder's interests. comply, or if the rightholder has ceased to have an interest in repair or replacement.

The Buyer may assert his claim for repair directly at the Seller's headquarters, any location, branch, and at the repair service specified by the Seller on the warranty card.

Validation deadline

The warranty claim can be asserted during the warranty period, the warranty period is in accordance with Art. 151/2003. (IX. 22.) According to government decree:

one year for a sale price of
HUF 10,000 but not exceeding HUF 100,000, two years for a sale price exceeding HUF 100,000 but not exceeding
HUF 250,000, HUF 250,000 three years above the sale price.

Failure to meet these deadlines results in loss of rights, however, in the case of repair of the consumer product, the warranty period is extended from the date of delivery for repair by the time during which the Customer could not use the consumer product as intended due to the defect.

The warranty period begins when the consumer product is handed over to the Buyer, or if the Seller or its agent performs the commissioning, it starts on the day of commissioning.

If the Buyer puts the consumer product into operation more than six months from the date of handover, the start date of the warranty period is the day the consumer product was handed over.

Rules related to the handling of warranty claims When handling

the repair, the Seller must endeavor to carry out the repair within 15 days. The deadline open for correction starts when the consumer product is received.

If the duration of the repair or replacement exceeds fifteen days, the Seller is obliged to inform the Buyer of the expected duration of the repair or replacement.

If, during the first repair of the consumer product during the warranty period, the Seller determines that the consumer product cannot be repaired, the Seller is obliged to replace the consumer product within eight days, unless otherwise ordered by the buyer. If it is not possible to exchange the consumer item, the Seller is obliged to refund the purchase price to the buyer within eight days of the invoice or receipt issued on the basis of the General Sales Tax Act on the proof of payment of the consideration for the consumer item presented by the consumer.

By accepting the General Terms and Conditions, the Customer consents to be provided with the information electronically or in another way suitable for proof of receipt by the Customer.

If the Seller is unable to repair the consumer product within 30 days:

if the Buyer has agreed to this, the repair can be completed for him at a later date, or
if the Buyer does not agree to the later completion of the repair or has not made a statement in this regard, the consumer product will be returned to him within the thirty-day period it must be replaced within eight days after the fruitless expiration of the deadline, or
if the Buyer does not agree to the subsequent performance of the repair, or has not made a statement in this regard, but it is not possible to exchange the consumer product, the sales price stated on the invoice or receipt of the consumer product must be to be reimbursed within eight days after the ineffective expiration of the thirty-day deadline.

If the consumer product is defective for the 4th time, the Buyer is entitled:

to contact the Seller with
a repair request, or instead of a repair request, Act V of 2013 on the Civil Code 6:159. § (2) point b) to request a proportional reduction of the purchase price from the Seller, or
instead of a repair request Act V of 2013 on the Civil Code 6:159. § (2) point b) to repair the consumer product at the Seller's expense or to have it repaired by someone else, or
if the Buyer does not use these rights (repair, price reduction and other repair at the Seller's expense) or has not made a statement regarding these, on the 8th within eight days, the consumer item must be replaced, if it is not possible to replace the consumer item, the sales price on the invoice or receipt of the consumer item must be refunded to him within eight days.

Consumer goods with a fixed connection subject to a mandatory warranty according to Government Decree 151/2003, or those heavier than 10 kg, or which cannot be transported as hand luggage on public transport - with the exception of vehicles - must be repaired at the place of operation. If the repair cannot be carried out at the place of operation, the company will take care of the disassembly and installation, as well as the delivery and return, or - in the case of a request for repair validated directly at the repair service - the repair service.

Exceptions to the warranty

The regulations written under the section "Rules related to the handling of warranty claims" do not apply to electric bicycles, electric scooters, quads, motorcycles, mopeds, passenger cars, motorhomes, caravans, trailers, trailers, and motorized watercraft.

In the case of these Goods, however, the Seller is obliged to endeavor to fulfill the repair request within 15 days.

If the duration of the repair or replacement exceeds fifteen days, the Seller is obliged to inform the Buyer of the expected duration of the repair or replacement.

How does the warranty relate to other warranty rights?

The warranty applies in addition to the warranty rights (product and accessories warranty), the fundamental difference between the general warranty rights and the warranty is that in the case of the warranty, the consumer has a more favorable burden of proof.

During the period of the mandatory warranty, the Seller's voluntary warranty undertaking may not contain conditions for the consumer that are more disadvantageous than the rights provided by the mandatory warranty rules. After that, however, the terms of the voluntary warranty can be freely determined, but the warranty in this case may not affect the existence of the consumer's legal rights, including those based on the accessory warranty.

Exchange

request within three working days The institution of the exchange request within three working days also applies in the case of sales through an online store. 151/2003, a replacement request within three working days. (IX. 22.) It can be validated in the case of new durable consumer goods under the Government Decree, according to which, if someone validates the institution of the exchange request within 3 working days, the seller must interpret this as meaning that the Goods were already defective at the time of sale and you must exchange the Goods without further ado.

When is the Seller released from its warranty obligation?

The Seller is released from its warranty obligation only if it proves that the cause of the defect arose after the performance.

We would like to draw your attention to the fact that due to the same defect, you cannot assert a claim for accessory warranty and warranty, or a claim for product warranty and warranty at the same time, in parallel with each other, but otherwise you are entitled to the rights arising from the warranty regardless of the warranty entitlements.

Information on the product warranty and accessory warranty regarding the guarantee of the conformity of the goods for non-consumer Buyers.

rules of accessory warranty rights

General

. impossible or would result in disproportionate additional costs for the Seller compared to the fulfillment of other requirements. If you did not or could not ask for the repair or replacement, you can request a proportional delivery of the compensation, or the Buyer can repair the defect at the Seller's expense, or have it repaired by someone else or - as a last resort - withdraw from the contract.

You can transfer from your selected accessory warranty right to another, but you will bear the cost of the transfer, unless it was justified or the Seller gave a reason for it.

In the case of buyers who are not considered consumers, the deadline for asserting the warranty right is 1 year, which starts on the day of performance (handover).

Product warranty and warranty

The product warranty and the mandatory warranty apply only to customers who qualify as consumers.

If the Seller voluntarily provides a warranty for a given Product, this will be indicated separately during the purchase of the Product.

If the manufacturer provides a manufacturer's warranty for the Goods that also covers buyers who are not considered consumers, it can be enforced directly with the manufacturer.

Preamble

Preamble

Welcome to our website! Thank you for trusting us with your purchase!

Present webshop General Terms was created with the Consumer Friendly General Terms and Conditions generator.

Imprint: data of the Service Provider (Seller, Company)

Name: LANE Fabrika Kft.

Headquarters: 1125 Budapest, Rőzse utca 6-8.

Mailing address: Rőzse utca 6-8, 1125 Budapest.

Shop, collection point address: 1122 Budapest, Maros utca 29.

Registering authority: Metropolitan Court

Company registration number: 01-09-962996

Tax: 23382491-2-43

Representative: László Kenyeres

Phone: +36 1 404 5869

E-mail: info@ fabrikashop.hu

Website: http://fabrikashop.hu

Bank account number: 10400171-50526585-51511003

Storage provider data:

Name: UNAS Online Kft.

Headquarters: 9400 Sopron, Kőszegi út 14.

Contact: , unas@unas.hu

Website: unas.hu

Concepts

Goods:

movable things included in the offer of the Website and intended for sale on the Website, including water, gas and electricity in containers, bottles or otherwise in a limited quantity or with a specified volume, as well as
movable things that include or are connected to digital content or digital services is connected in such a way that in the absence of the relevant digital content or digital service, the goods would not be able to fulfill their functions (hereinafter: goods containing digital elements)